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old woman gets her own back on banks April 19, 2007

Posted by nicholas gill in thoughts.


Been around before but still provides a much needed chuckle.

THE TIMES – Letter of the Year:
An elderly lady actually wrote this letter to her bank.

Dear Sir,

I am writing to thank you for bouncing my cheque with which I endeavoured
to pay my plumber last month. By my calculations, three ‘nanoseconds’ must
have elapsed between his presenting the cheque and the arrival in my
account of the funds needed to honour it. I refer, of course, to the
automatic monthly deposit of my Pension, an arrangement which, I admit, has
been in place for only eight years. You are to be commended for seizing
that brief window of opportunity, and also for debiting my account £30 by
way of penalty for the inconvenience caused to your bank.

My thankfulness springs from the manner in which this incident has caused
me to rethink my errant financial ways. I noticed that whereas I personally
attend to your telephone calls and letters, when I try to contact you, I am
confronted by the impersonal, overcharging, pre-recorded, faceless entity
which your bank has become. From now on, I, like you, choose only to deal
with a flesh-and-blood person. My mortgage and loan payments will therefore
and hereafter no longer be automatic, but will arrive at your bank by
cheque, addressed personally and confidentially to an employee at your bank
whom you must nominate. Be aware that it is an offence under the Postal Act
for any other person to open such an envelope.

Please find attached an Application Contact Status which I require your
chosen employee to complete. I am sorry it runs to eight pages, but in
order that I know as much about him or her as your bank knows about me,
there is no alternative. Please note that all copies of his or her medical
history must be countersigned by a Solicitor, and the mandatory details of
his/her financial situation (income, debts, assets and liabilities) must be
accompanied by documented proof.

In due course, I will issue your employee with a PIN number which he/she
must quote in dealings with me. I regret that it cannot be shorter than 28
digits but, again, I have modelled it on the number of button presses
required of me to access my account balance on your phone bank service. As
they say, imitation is the sincerest form of flattery.

Let me level the playing field even further. When you call me, press
buttons as follows:

1– To make an appointment to see me.
2– To query a missing payment.
3– To transfer the call to my living room in case I am there.
4– To transfer the call to my bedroom in case I am sleeping.
5– To transfer the call to my toilet in case I am attending to nature.
6– To transfer the call to my mobile phone if I am not at home.
7– To leave a message on my computer (a password to access my computer is
required. A password will be communicated to you at a later date to the
Authorized Contact.)
8– To return to the main menu and to listen to options 1 through 8
9– To make a general complaint or inquiry, the contact will then be put on
hold, pending the attention of my automated answering service. While this
may, on occasion, involve a lengthy wait, uplifting music will play for the
duration of the call.

Regrettably, but again following your example, I must also levy an
establishment fee to cover the setting up of this new arrangement.

May I wish you a happy, if ever so slightly less prosperous, New Year.

Your Humble Client


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